Outside Plant Technician-PLS(Project Light-Speed)

·                        Work with Fluke Networks test equipment (CopperPro Test Units, Netech Software, MS-Windows XP, Panasonic Toughbook(Laptop), to verify, test, and qualify outside facilities.

·                        Perform testing from local serving cross-boxes to each individual living unit for AT&T Broadband Television over IP (U-Verse).

·                        Daytona Beach test region includes Volusia, Flagler and St. Johns counties.  

·                        Work with multiple hand tools specific to telephone installation and maintenance functions.

·                        Act as the primary technical support contact between Fluke Networks and the Daytona Beach test group.

·                        Update job knowledge by participating in company training, online training, as well as Fluke Networks training classes.

·                        Ensure smooth upgrade process for test group during quarterly software updates as well as CopperPro prom code changes.

·                        Complete test packages consistently ahead of schedule.

·                        Lead Technician for Daytona Pair  Recovery Team.

·                        Consistently at or above 100 percent of target goal each month.

April 2007 to November 2007                                         

Fieldsolutions/Walcom/Smartsource

Independent Field Service Technician

·                        Install and test Point of Sale Systems at retail locations.

·                        Install and test new back room servers (Dell) using Windows Server 2000 at retail locations.

·                        Re-install and terminate CAT-5 Cabling at retail locations as needed. 

·                        Break down and re-install P.O.S. Systems during new counter installations within an allocated time period.

·                        Ensure P.O.S. Systems are up and running for a.m. store openings after new counter installation.

·                        Perform all work without supervision.

January 2005 to April 2007                                                                                         

D. R. Horton, Inc.

Superintendent

·                        Organize and schedule all residential building subcontractors.

·                        Supervision of all phases of construction and personnel as assigned.

·                        Identifying problems with any given home site and rectify those issues. 

·                        Management of the inspection process as well as customer concerns, relations.

·                        Assist other superintendents as needed.

July 2004 to January 2005                              

McNeal and White Builders/Subcontractors                                         

Construction Framer/Punch Out/Hurricane Tie Down

·                        Perform all duties required for conventional framing of a new home.

·                        Complete homes started by other framing crews.

·                        Prepare homes to meet Florida Hurricane Codes.

October 1997 to February 2003                    

Lucent Tehnologies/Stratus Computer

Senior Customer Service Engineer/Network Support Engineer

·                        Responsible for providing configuration, installation, and field support for all Stratus mission-critical,   fault-tolerant hardware and software platforms including ASG and SINAP.

·                        Responsible for pre and post sales support for major account, mission critical computer systems. These accounts included stock exchanges, 911 services, defense customers, RBOCs and other applications requiring zero downtime.

·                        Responsible for creating, implementing, and managing large scale installations in the mission critical computer market.

·                        Liaison between customer and corporate office.

·                        Responsible for activities and sales support of revenues in excess of $15.0 M.

·                        Remote diagnostics and troubleshooting using laptop configured with MS WINDOWS 98 and MS WINDOWS 2000 Professional.

·                        Provided onsite field engineering support and proactive maintenance as well as technical account management.

·                        Developed and executed effective action plans to resolve system problems.

March 1992 to October 1997